. Terms & Conditions | Contact | Privacy | What we do | FAQ's | Pricing | Home 1. Experienced Technicians on Call Computerguyslive.com services are available between the hours of 9:00am to 9:00pm Monday-Friday. Weekend hours are 10:00am to 9:00pm on Saturdays and by call back on Sundays. (Eastern Standard Time) There are always live technicians available, and on call, to assist clients with computer problems. This computer repair service is available in the United States of America, provided users have Internet and/or telephone access. 2. Guarantee for Services Rendered Computerguyslive.com guarantees that clients receive top quality computer repair services. Many technical problems can be resolved online. In the cases that the problem cannot be resolved online, our technicians will consult with the client about possible solutions. The client may request a refund for services not rendered. 3. Prevention of Services Every attempt will be made to deliver services as described. Computerguyslive.com can not be held responsible for circumstances and causes beyond our control such as natural and man made disasters and other difficulties such as; power outages, computer "hacking" attack or computer virus, technical equipment failures, that would prevent us from fixing your computer. 4. Our Complaint Resolution Policy Computerguyslive.com will respond to any complaint within seven business days of receipt and will address and resolve any complaint within 45 days of receipt. In the event we cannot reach a satisfactory resolution, we will use third-party dispute resolution services. Please contact us at custserv@computerguyslive.com if you have any questions or concerns. Computerguyslive.com is committed to customer satisfaction and will take the necessary steps to provide you with a fair, timely and effective means to resolve problems with any transaction. We record and monitor all complaints, and all of our technicians' sessions with clients. 5. Our Liability Limitations Computerguyslive.com will not be liable to any party or parties for any damages of any kind without limitations or any resulting negligent or criminal acts.. This includes third party software and hardware damages, and damages resulting from third party services. Computerguyslive.com will not be responsible for lost profits, data, and down time. Computer Guys Live Inc. and the Computerguyslive.com website, will not be liable for any contents or information which is referenced or linked to the Computerguyslive.com website through other parties. 6. Our Right to Refuse Services Computerguyslive.com is a family friendly site and has the right to refuse, suspend or terminate any of its services to any user in its sole discretion, without notice. These reasons include but are not limited to: using computer system fraudulently, illegally, or for propagating libelous or otherwise defamatory,obscene, pornographic, abusive, harassing or threatening material. 7. Your Important Data Your data is important and it is your personal responsibility to protect and back it up. Computerguyslive.com will not be liable for any data lost or corrupted before, after, or during service. Website Use Rights The terms of this agreement and instructions for the use of this site which are incorporated herein shall be legally binding and includes all use of the computerguyslive.com website, and its services offered through this site. PLEASE READ AND AGREE TO THE FOLLOWING TERMS BEFORE USING THIS SITE Computerguyslive.com may modify these Terms and Conditions at any time. By using this site and any information and weblogs connected with it (all referred to herein as the "Computerguyslive.com site" or "this site"), you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this site. 1. Materials Use Rights a.   Computerguyslive.com retains all title and intellectual property rights in and to all the content in the Computerguyslive.com site. Our copyright protects all the contents on the Computerguyslive.com site including all images and accompanying data (together referred to as "Content") and may only be used by you for your personal use provided that you do not change or delete any copyright, trademark or other proprietary notices or breach any other provision of this Agreement. b.   Content consisting of downloadable software may not be reverse engineered, decompiled, disassembled or otherwise converted to a human-perceivable form unless specifically authorized by the owner of the software's patent and/or copyright. All trademarks and logos are owned by computerguyslive.com or its licensors and you may not copy or use them in any manner. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, perform, display or in any way exploit or use any of the Content, in whole or in part, except as expressly permitted in this Agreement. c.  The Computerguyslive.com site is controlled and operated by Computerguyslive.com Inc. Computerguyslive.com makes no representation that materials on the site are appropriate or available for use in other locations. If you access the computerguyslive.com site from other locations worldwide you do so on your own initiative and you are solely responsible for compliance with local laws, if and to the extent local laws are applicable. d.  Computerguyslive.com may, at its discretion, change, move, delete portions of or add to the Computerguyslive.com Site from time to time. 2. Limitation of Liability and Disclaimers a.   Computerguyslive.com does not warrant or make any representations regarding the use or the results of the use of the Content or other materials on this site in terms of their correctness, accuracy, reliability, effectiveness or otherwise. The materials on this site are provided "AS IS", without warranties of any kind, either express or implied. b.   Computerguyslive.com does not warrant the accuracy, completeness or usefulness of any information contained on this site or that the functions contained in the Content will be uninterrupted or error-free, that defects will be corrected, or that the materials, this site or the server that makes them available are free of viruses or other harmful components. It is your sole responsibility to assume the entire cost of all necessary servicing, repair or correction. Computerguyslive.com assumes no responsibility in this area. Computerguyslive.com disclaims all warranties, express implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Content or other materials on this site. c.   In no event shall Computerguyslive.com's total liability to the client from any and all losses, damages, and causes of action, (contractual or otherwise) exceed the amount of the services or products from Computerguyslive.com. Computerguyslive.com shall not be held liable for any indirect damages resulting from the use or inability to use any content on this site. 3. Our Web Site Links    All other sites linking from Computerguyslive.com are independent from the Computerguyslive.com site and that Computerguyslive.com has no control over the content on that web site. Computerguyslive.com makes no representation whatsoever regarding the content of any other web sites, which you may access, from the Computerguyslive.com Site. Remote online service provided by Computer Guys Live inc. Asheville, NC. Website property of Computer Guys Live inc. Copyright © 2006, all right reserved.