Frequently asked questions-Computer Guys Live-Secure Online Computer Repair and SOHO Tech Support

Computer Guys Live-Great Prices for Trusted Tech Support

OUR AMERICAN TECH SUPPORT COMPANY

Trusted Online Tech Support

Our technicians at Computerguyslive.com know remote access tech support is the most efficient and cost effective way to have your computer problem fixed. Join our growing family of dedicated clients who know that we value their continued trust in servicing their needs. Home or business, we take pride in our individualized services.

Computer Guys Live Inc. works to maintain a family orientated "green" company. In other words, we consciously strive to help our environment and economy by providing jobs at home for our qualified technicians.
If you don't have an internet connection and would like to speak to a live tech about a computer problem, please feel free to use our toll free number.
Need Help? Call Now! 1-866-300-8181
Please review our commonly asked questions for more information.

FAQ'S

1. HOW DO YOU REMOTELY ACCESS MY COMPUTER?

We employ secure "screen sharing" technology which allows our technical support agents one-time access to your computer screen with your approval. This specialized software enables the technician to work directly on your machine through a secure online connection. We take control of your mouse and fix the problem right in front of you. We also provide you with advice and knowledge for future security and maintenance. Our trusted technicians make sure to answer your technical questions and provide valuable information via chat while we fix your computer!

2. HOW SAFE IS IT?

The connection software is thoroughly encrypted (128 bit encrypted) and your security is guaranteed. The client initiates the live computer session and can override the technician and close the connection at any time. Computerguyslive.com technicians make sure to explain each step and perform only requested services for our valued clients. When the repair is completed and the session is closed, the technician cannot restore the connection without client approval.
The secure software we use does not stay on your machine and requires a 30 second installation to initiate each repair or maintenance session. Thus, each time we access your computer, you must grant us permission.
This is a tested and proven software that has been used for years by large corporations to connect computers to tech support and repair problems remotely.

4. HOW MUCH WILL IT COST?

Computerguyslive.com offers several online computer technical support packages for our clients. We provide FREE TELEPHONE CONSULTATIONS in order to evaluate your needs and discuss our various service plans. We have affordable Time Packages and Service Packages. These rates are much lower than most computer repair shops, and far less expensive than a home visit from a local technician.
Our valuable service packages involve specific tasks performed by our trusted technicians. These services are offered at very affordable prices with no extra charges. For our time packages, all unused time remains on your account towards future computer repair.

3. HOW MUCH TIME WILL IT TAKE TO FIX MY COMPUTER?

In most circumstances, we can fix your computer within 45 minutes to an hour. We normally advise clients to purchase at least one hour of time. We will credit you with any unused time that can be used at a later date for any problem.
Different operating systems, internet connection speeds, and the complexity of the problems, affect the time needed to fix a computer. Call Computer Guys Live now and have them estimate repair time. We look forward to helping you and value your business!
Call Toll Free1-866-300-8181

5. HOW QUALIFIED ARE YOUR TECHNICIANS?

The Computer Guys Live have years of real experience repairing computer systems and wireless networks for clients.
We are based in the United States of America and employ only trusted technicians who take care of our client's computers expertly.
We stand behind our services to ensure customer satisfaction and quality computer repair. We communicate personally with our clients through the telephone and chat to educate them and help with security and maintenance. We guarantee our technicians have the knowledge and expertise to quickly and honestly evaluate and fix most computer problems.

6. WHAT CAN'T YOU FIX?

Our techs can diagnose hardware problems, but we can't replace your physical computer parts online.
We only fix PC computers with Windows based operating systems. Sorry, we can no longer service Windows 98 and ME.
Note: Much of the up-to-date anti-spyware and anti-virus software requires the Windows XP operating system. We do not fix MAC and Unix based computers.