If you’re able to get associated to your access point (This means you’re getting signal strength) but not able to get online, please check the following:

Windows 98/ME

  1. Click on the Start menu and click on the Run option.
  2. When the “Run” window appears, input winipcfg into the “Open” field.
  3. When the “IP Configuration” window opens, select your “Wireless Adapter” from the drop down menu and click
    the More Info.. button.
    1. If you have a “Auto Configuration” IP address
      1. Check to make sure that you don’t have WEP enabled on your Access point.  If you do you’ll  need to configure your adapter for WEP (see  Answer ID 749 for more information).
      2. If WEP is not enabled on your Access Point, please see if WEP is enabled on your Adapter (see article Answer ID 749 for more information).
    2. If you have an IP address (If you have a Linksys router this would most likely be 192.168.1.xxx)
      1. Check in the “DNS Server” area and see if you have anything in there, if not, then click the Release All button and restart the computer.  Run through steps 1 – 3 again and see if you  get DNS, if not please see the article  Answer ID 534  for information on setting up a static IP address.
      2. If you do see DNS, please see the article  Answer ID 721 for information on fixing the problem.

Windows 2000/XP

  1. Click on the Start menu and click on the Run option.
  2. When the “Run” window appears, input cmd into the “Open” field.
  3. When the “DOS Prompt” appears, input ipconfig /all and hit the [Enter] key.
    1. If you have a “Auto Configuration” IP address
      1. Check to make sure that you don’t have WEP enabled on your Access point.  If you do you’ll need to configure your adapter for WEP (see article Answer ID 749 for more information).
      2. If WEP is not enabled on your Access Point, please see if WEP is enabled on your Adapter (see article Answer ID 749 for more information).
    2. If you have an IP address (If you have a Linksys router this would most likely be 192.168.1.xxx)
      1. Check in the “DNS Servers” area and see if you have anything in there, if not, type in ipconfig /release and then restart your computer.  Repeat the steps 1 – 3 for checking the  DNS again, if you still don’t have anything then please see the article Answer ID 534 for information on setting up a static IP address.
      2. If you do see DNS, please see the article  Answer ID 721  for information on fixing the problem.