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COMPUTER GUYS LIVE INC. STANDS UP
TO FOREIGN TECH SUPPORT
BUSINESS BRINGS EXPERIENCED
TECH SUPPORT BACK TO THE US
One small company stands up to the outsourcing of technical support overseas. Computer Guys Live is a US company based in Asheville, NC that supplies secure remote access computer technical support to the United States.
The goals set for Computer Guys Live are few and simple, first to provide quality American based technical support and second, to provide work for displaced Americans. The current techs on staff were hired after losing their jobs through outsourcing.
Establishing its new office and technician control center in Western North Carolina, the company launched operations in Spring 2006 and employs eight experienced technicians online handling calls between 9:00 am thru 10:00pm, six days a week.
Computer Guys Live Inc. also plans expansion into large metropolitan markets.
"We plan on having 13-15 technicians by years end. We have already started to interview possible candidates for these technician positions, stated Mr. Patterson, head of call operations.
According to Mr. Patterson, "This area of North Carolina has a large number of people who have had their jobs outsourced overseas giving us an experienced technical pool to draw from. Computerguyslive.com uses the latest in secure remote access software to access and fix computer problems and offers the ultimate in customer convenience, security and value.
We do this by using a blend of today's technologies like encryption and VOIP, the same tools that lead the tech support jobs away in the first place. This technology allows the techs to work remotely from home while saving the customer time and gas money by not having to drive anywhere for repairs. In today's world of rising gas prices and foreign tech support, we strive to provide an excellent American-based computer service that benefits both our employees and clients. This secure service can be accessed quickly by visiting computerguyslive.com, stated Patterson.
Article published April 2006 in the Asheville Tribune
Notes On Globalization
By Ralph Patterson
U.S. employees affected by outsourcing are the unwitting victims of the globalization process. Often companies will have their employees train and/or advise foreign employees of opening an off shore facility. U.S. employees are left in the dark and become the pawns of what for them becomes an expensive and heart wrenching course of events. The U.S. employee has to deal with unemployment, demoralization of losing a job, and the task of finding new employment in a world where jobs are becoming ever scarcer due to this same outsourcing. In fact, to some manufacturing employees, their only choice is to learn a new trade in hopes that too doesn't become "outsourced".
This paints a dim outlook for the U.S. worker, to whom it appears there will eventually be no jobs. Some workers are moving to the same country where their jobs where outsourced and they are forced into a new and lower standard of living. In fact, recent college graduates are known to have moved to foreign locations simply because they were unable to find fitting employment here in the U.S., in part due to outsourcing.
What is the result of these economic minded political decisions our government has made for us without first asking the American public? U.S. jobs are lost.
Foreign workers live in nations with lower standards of living. Commodities U.S. citizens pay for, such as electricity and fuel, are either subsidized by or stolen from foreign governments by its citizenry. U.S. employees are forced to compete with foreign workers on an uneven playing field, often with foreign workers that are subsidized by our own government. To the U.S. consumer, the quality of goods and services Americans once enjoyed along with the consumers standard of living are lowered. In order for U.S. employees to compete they are forced into either taking lower paying jobs, learning new skills, or relocating; quite possibly to the same country their jobs were outsourced to.
This is all for the sake of corporate profit.
What is the response of the U.S. employee and consumer? Overwhelmingly the U.S. consumer demands quality, especially for services. U.S. employees as consumers are having to become informed with their purchasing habits and are demanding better quality from U.S. companies. This is very true for the service industry where U.S. consumers prefer to speak with an American service contact.
Companies such as Dell have moved their technical support back to the U.S. after overwhelming opposition of U.S. consumers in having to deal with heavy accents and language barriers. U.S. consumers are also starting to use third party U.S. based services to circumvent this same issue. Companies such as Computer Guys Live Inc. are filling the void for technical based computer and internet related technical support issues.
Third party companies such as this are addressing the needs of U.S. consumers whose service providers have either moved off shore and are offering poorer technical support or that have language barriers.
What is the effect of third party companies? They are the God send to many U.S. employees. They are preserving U.S. jobs and are either preserving or improving upon the wages earned by U.S. employees. Their impact on the economy will be substantial. U.S. based companies that once off shored their labor will eventually recognize their faulty decisions to do so. They will have to end offshore support (as did Dell, IBM, and others) and quite possibly service based support altogether.
U.S. companies will be forced to lower their prices for their products as the economies of scale adjust to the third party based services. All this will take time but will eventually transpire. U.S. consumers demand the best and are willing to pay a little extra to get it. U.S. employees are hard workers and take pride in delivering quality goods and services. Together this desire and ability are mated; it merely takes an informed public to make the correct decisions to buy American.
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